FAQs

What is Columbia Valley Community Health (CVCH)?

CVCH is a non-profit Federally Qualified Community Health Center (FQHC) providing quality medical, dental, and behavioral healthcare to families and individuals of all ages, regardless of ability to pay. As part of our commitment to providing quality care CVCH maintains accreditation by the Joint Commission.

Do you take insurance?

We accept all private insurance plans as well as Healthy Options, Basic Health Plan, Community Health Plan, Medicaid, Medicare, and Washington state medical coupons. Our goal is to help you access healthcare and maintain wellness regardless of your insurance or ability to pay. If you have financial concerns about receiving services please ask to see a patient services coordinator.

How do I make an appointment?

Call the clinic in Wenatchee or Chelan where you would like to receive services and ask to schedule an appointment. Give the scheduler the name of your primary care provider if you have one and the reason for your visit. When your provider asks you to return for a follow-up visit you may make the appointment up to 60 days ahead. If you have any disability needs please let us know when you schedule your appointment. Please arrive 15 minutes early for your first appointment and 5 minutes early for all other appointments in order to avoid a longer wait time. 

Where are you located?

WenatcheeWenatcheeChelan
Medical, Dental, Walk-in
600 Orondo Ave.
Suite 1
Wenatchee, WA 98801
Ph: 509-662-6000
Fax: 509-664-4588		 Children's Behavioral Health
504 Orondo Ave.
Wenatchee, WA 98801
Ph: 509-662-4296
Fax: 509-664-1037

WIC
Ph:509-664-3771
Fax: 509-664-6753		 Medical, Dental, Behavioral Health
317 E. Johnson
P.O. Box 2920
Chelan, WA 98816
Ph: 509-682-6000
Fax: 509-667-2165

WIC
Ph: 509-682-2120
Fax: 509-682-4583

How much will my visit cost?

If you have insurance and it requires a co-pay you will be asked to pay that amount at the time of your visit. We accept cash, personal checks, money orders, and credit cards. If you do not have medical coverage a Patient Services Coordinator can help you determine your eligibility for various programs offered by the state. A sliding fee scale is available based on income and family size.

Documents to bring for sliding fee verification

Please bring proof of income for the last 30 days (paycheck stub or letter from employer) or your most recent tax return with you at the time of your visit.

How do I choose my provider?

Patients establishing their care with CVCH should call for an interview with a Customer Care Specialist who will assist with determining the best provider for the patient. Please visit the Provider section of this website to learn who our providers are.

What if I need to see a specialist?

If you need to see a specialist we will work with you to arrange a visit. For specialists outside CVCH, you would be responsible for payment for those services and you will need to make arrangements directly with the specialist. If you have insurance, Medicaid, or Medicare, these programs would normally pay for such services. If you have no coverage for medical care, we would work with you toward obtaining coverage.

What if I don't need an appointment or it is after hours and I want to speak to a nurse?

If you would like to speak to a nurse a free 24 hour, 7 day a week service is available to patients of CVCH. Please call:

1-866-418-1002
Or
1-866-418-1006 (TTY)

Is there a pharmacy?

Yes, the pharmacy is able to fill prescriptions written by providers of Columbia Valley Community Health. Prescriptions written by providers outside CVCH will need to be filled at another local pharmacy.

What if I can't afford my prescriptions?

In order to maintain pharmacy services we need to ask everyone to pay for their prescription. If you cannot afford your medications there may be different types of help available. Please ask us about those options.

What dental services are available at CVCH?

We provide comprehensive dental care for children through age 18 including exams, cleanings, x-rays, and fillings. We also provide dental care for obstetric and diabetic patients of the clinic. Urgent care dental services are available to adults in the community.

What behavioral health services are available at CVCH?

We provide comprehensive behavioral health care to children, adolescents, adults and families including assessment, individual therapy, group therapy, medication assessment and management.